I am Kshanika Patel, a San francisco based Senior UX Researcher + Product Designer. Driven by empathy, I aim to uncover complex human needs to shape emerging technologies and help create intuitive, evidence-based digital experiences.
Uncovering user needs to create impactful experiences.
Generative Research | AI Experiences
Conversational Experience Research
Transforming VA, IVR, and Search into intuitive, member-centered experiences.
Evaluative Research | Design | Prototypes | B2C
Improving Medical Claims Mobile Experience
Evaluating current experience with user research to create the ideal ways member can receive, review and understand their claims.
User Research | Concept Testing | B2B
Employer Dashboard Design
A smart, intuitive landing page for Medical Mutual’s employer platform—centered on delivering what matters most at first login.
Evaluative Research | B2C
Demystifying Credit Choices and Rewards
Focused on understanding customer perception of credit card offerings and the launch of the new rewards program.
Generative Research | B2B
Enhancing Platform Differentiation and Adoption
Identifying value-driving features and barriers to adoption.
Published Articles
In this article, I explore the gender gap in design leadership and share ten success principles—highlighting inspiring women and offering a practical tool to guide emerging leaders.
In this paper, we trace the evolution of footwear—from ancient origins to future trends—framing shoes as part of complex adaptive systems shaped by cultural and technological change.