I am Kshanika, a Senior UX Researcher and Product Designer.
I uncover complex human-needs to create meaningful, human-centered experiences with user research and ux design.
Design-Focused Projects
Redesigning Medical Claims Mobile Experience
Reducing claims related customer support calls and improving self-service experience for members.
Employer Dashboard Designs
A smart, intuitive landing page for Medical Mutual’s clients offering healthcare benefits to employees. Reducing complex workarounds by providing a one-stop shop solution for businesses.
Research-Focused Projects
GENERATIVE RESEARCH & AI EXPERIENCES
Conversational Experience Research
Transforming Chatbot, IVR, and Search into intuitive, member-centered experiences.
EVALUATIVE B2C RESEARCH
Credit Choices and Rewards
Uncovering customer perception of credit card offerings and the launch of the new rewards program.
GENERATIVE B2B RESEARCH
Enhancing Platform Differentiation and Adoption
Identifying value-driving features and barriers to adoption to improve engagement metrics.
Published Articles
In this article, I explore the gender gap in design leadership and share ten success principles, highlighting inspiring women and offering a tool to guide emerging leaders.
In this paper, we trace the evolution of footwear, from ancient origins to future trends, framing shoes as complex adaptive systems shaped by culture and technology.
